At RelaxFlow.shop (“we,” “us,” “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit, interact with, or make a purchase from our website, www.relaxflow.shop . By accessing or using our Site, you agree to the terms of this Privacy Policy.
Please take a moment to review this Privacy Policy to understand how your personal information is handled.
Information We Collect
We collect personal information that you provide to us directly and information that we collect automatically when you use our Site.
Personal Information You Provide Directly:
Account Information: When you create an account, we collect your name, email address, shipping address, and phone number.
Order Information: When you place an order, we collect your billing address, payment information (such as credit card details), shipping address, and order history.
Customer Support: Any information you provide when you contact us for support or inquiries.
Information We Collect Automatically:
Cookies: We use cookies and similar technologies to enhance your user experience on the Site. For more information about how we use cookies, please see the “Cookies” section below.
How We Use Your Information
We use the personal information we collect to:
Process Orders and Provide Services: To process your purchases, process payments, ship your orders, and manage your account.
Improve the Site and Services: To improve the performance, functionality, and user experience of our Site.
Communication: To send you order updates, newsletters, marketing materials, and promotions (if you have opted-in to receive them).
Customer Support: To provide you with customer service and resolve any issues or concerns related to your purchases or account.
Security and Fraud Prevention: To detect, prevent, and address fraud, security breaches, or other malicious activities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience on our Site. Cookies allow us to remember your preferences and improve your user experience by personalizing your visits. You can control the use of cookies through your browser settings, but please note that disabling cookies may impact the functionality of the Site.
How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party companies that provide services on our behalf, such as payment processors, shipping partners, and customer service providers.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
Security of Your Information
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You can request to access the personal information we hold about you.
Correction: You can request to update or correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: info@relaxflow.shop